Anyone who uses a phone book on a regular basis might want to hold off on throwing out that old one — for the next year, two local governments are going to be unlisted.
Anyone who uses a phone book on a regular basis might want to hold off on throwing out that old one — for the next year, two local governments are going to be unlisted. The Leavenworth County Commission Thursday reviewed options for residents hoping to reach them by phone because the most recent edition of the printed AT&T phone directory does not include phone numbers for the governmental departments at Leavenworth County or city other than those for police and ambulance service under the emergency contacts in the front of the book. It’s not for lack of trying, according to county Information Systems Director Larry Malbrough — he said he sent a list of numbers for the 2012-2013 edition of the phone book to the telephone service provider for the two entities — Time Warner — in May. In June, Time Warner is said to have applied that that information had been received. “The county did provide them the information in a timely manner, but the listings did not show up in the phone book,” Malbrough said. Recently, Malbrough said Time Warner for the first time appeared to suggest culpability for the omission rested with them. “They’re referring to it as a ‘root cause letter’ and they’re drafting one. I’m supposed to have it shortly,” he said. With that letter will be a compensation proposal for the county, Malbrough said. Some numbers are included in notices sent out to homeowners, like valuation notices or tax bills. The numbers are available for free on the county’s website and other sources online. But even with those outlets, Malbrough said, some residents could be left without an easy way to find the information they need. “We will have a segment of Leavenworth County that won’t be getting it off our webpage, won’t be Googling Leavenworth County,” he said. Hurley said he’s been gathering costs for options to get the word out on how to reach those who might not otherwise have access to online resources. He said the options include weekly publication in the newspapers throughout the county, printing a one-time newspaper insert or even a refrigerator magnet. “We’re prepared to cite costs,” Hurley said.