I am always on alert when I go to the checkout lane. My eyes are usually glued to the total screen when purchasing items. I find you always have to be on guard when checking out.
I have had several examples of why it is important to check your bill.
When purchasing two different items with my coupons at a local discount store, I felt that the final total was a little high. Since I had only purchased a few items, it was extremely easy to go over my receipt. Quickly I discovered the cashier had not taken one $2 coupon off my bill. When you only are purchasing two items, this was huge savings.
When I took it to the customer service desk to get my $2 back, the cashier only handed me $1.87 in change.
When I questioned her why I did not receive the full refund, she informed me that it covered the taxes. I then quickly pointed out to her that I had already paid those taxes when I paid the bill and she then conceded and gave me the rest of my change back. This was the second in a matter of weeks that I had problems with this same discount chain.
It is important to stand up for your customer's rights. The cashier refunding my coupon was pretty set that I would not be receiving my entire refund back.
Although I was extremely cordial, I stood firm in my full coupon refund and it paid off.
During another incident, I went to another discount chain and faced similar coupon problems.
When going to the checkout lane, my cashier informed me my coupons had expired and that she could not use any of them. When I looked at my coupons, I discovered the cashier was wrong and that all my coupons were still valid. I pointed this out to the cashier and she concurred she had made an error.
It is because of incidents like these that I encourage readers to go over your bill and watch your cashier when they are scanning coupons. The cashiers are human and they make mistakes. These mistakes can cost you in the long run.
Another reason to make sure you go over your bill is because I have found stores have overcharged me on items even when I do not use coupons. On several occasions, the store has forgotten to mark down an item, or it simply rings up the wrong price. Remember, to pay and alert when it comes to everything you buy.
As I told you before, I typically do not go to cashiers if the store offers self checkout. I feel that by using a store's self checkout you are not only in charge of the management of your coupons, you save money by not having to tip a bagger.
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